Privacy Policy clotplay

This Privacy Policy ("Policy") is issued by clotplay ("we", "us") to inform users ("you") about the data collection and processing practices implemented on our platform, accessible via the website clotplay.app.

By registering an account or using any clotplay service, you confirm that you have read, understood and accepted the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our platform.

clotplay operates under international licensing and complies with anti-money laundering (AML) and know your customer (KYC) compliance requirements set by the relevant authorities. This compliance requires us to collect and verify certain information from users.

clotplay collects various categories of information depending on how you interact with our platform. These categories include:

2.1 Identity and Account Information

• Full name as shown on your MyKad or passport
• Identity card number (MyKad) or passport number
• Date of birth for verification of the minimum age of 21
• Current residential address
• Username and password you choose during registration
• Registered email address
• Mobile phone number

2.2 Financial and Transaction Information

• Bank account or e-wallet details used for deposits and withdrawals
• Records of all deposit and withdrawal transactions
• Game history and betting activity
• Account balance and bonus records

2.3 Technical Information

• IP address and general location data
• Device type, operating system and web browser used
• Cookie data and session identifiers
• Access logs and activity within the platform

2.4 Communication Information

• Records of conversations with the customer support team via live chat
• Emails you send to us
• Feedback and reports you submit

Every piece of information we collect is used for a legitimate and specific purpose. We do not process your data beyond the scope stated here without prior notice to you.

• Identity verification: Meeting KYC and AML requirements, and confirming that you meet the minimum age requirement of 21.
• Account management: Creating, maintaining and securing your account at clotplay.
• Transaction processing: Processing deposits and withdrawals securely via Touch 'n Go eWallet, DuitNow, online banking (FPX) and cryptocurrency.
• Service delivery: Enabling you to access online slots, live casino, sportsbook and all games available on the platform.
• Customer support: Providing assistance via 24/7 live chat and email in Malay and English.
• Platform security: Detecting fraudulent activity, account misuse and unauthorised access.
• Internal marketing: Sending you relevant promotions and information, subject to your communication preferences.
• Internal analytics: Improving the overall user experience and platform performance.

clotplay values the confidentiality of your data. We do not sell, rent or trade your personal information to any third party for their own commercial purposes.

However, there are certain circumstances in which your information may be shared on a limited basis:

4.1 Trusted Service Providers

We work with technology providers, payment processors and operational partners who help us deliver our services. These providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes specified.

4.2 Legal Requirements and Compliance

clotplay may be required to disclose user information to relevant authorities when required by law, court order, or to fulfil our international licensing obligations, including investigations related to AML and financial fraud.

4.3 Business Transfers

In the event of a merger or acquisition of clotplay's operations, user information may be transferred as part of the business assets. Users will be notified in advance if this situation arises.

clotplay uses cookies and similar tracking technologies to improve your experience on our platform. The following are the types of cookies we use:

• Essential cookies: Required for basic platform functions such as login session verification and account security. These cookies cannot be disabled.
• Preference cookies: Store user interface settings such as language and display theme.
• Analytics cookies: Collect aggregated data on usage patterns for platform improvement purposes.

You can manage or delete cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality of the clotplay platform.

User data security is a priority for clotplay. We implement various technical and organisational measures to protect your information from unauthorised access, modification, disclosure or destruction.

The protection measures we apply include encryption of data in transit and at rest, strict role-based access controls for internal staff, continuous security monitoring of the platform infrastructure, and regular security audits by our technical team.

While we do our best, no security system can guarantee absolute protection at all times. You also play an important role in protecting your account by using a strong and unique password and not sharing your login details with anyone.

As a clotplay user, you have the following rights regarding your personal data:

• Right of access: You have the right to request a copy of the personal information we hold about you.
• Right of rectification: You may request that we correct any information that is inaccurate or incomplete.
• Right of erasure: In certain circumstances, you may request that we delete your personal data, subject to legal obligations and record-keeping requirements set by licensing requirements.
• Right to restriction of processing: You may request that we limit the processing of your data in certain specified situations.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes.
• Right to data portability: You may request your data in a machine-readable format for transfer to another service.

To submit any request regarding the above rights, please contact the clotplay customer support team via live chat or email. We will process your request in accordance with the procedures set out.

clotplay retains your personal information for as long as necessary to fulfil the purposes stated in this Policy, including meeting legal, accounting and reporting requirements related to our international licensing.

Data related to financial transactions and betting activity is retained in accordance with the AML and KYC compliance requirements set by the relevant licensing authority. Once your account is closed or has been inactive for an extended period, we will delete or anonymise your data in accordance with our internal policy, unless there is a legal obligation requiring continued retention.

The clotplay platform may contain links to other websites for general information purposes. This Privacy Policy applies to clotplay.app only. We are not responsible for the privacy practices or content of any third-party websites you may visit through those links. You are advised to read the privacy policy of each website you visit.

clotplay reserves the right to update or modify this Privacy Policy from time to time in line with operational changes, legal requirements, or current industry practices. Any material changes will be announced via in-platform notifications or email to registered users.

The "Updated" date shown at the top of this page reflects the date of the most recent modification. Your continued use of the clotplay platform after those changes take effect is considered your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how your information is handled by clotplay.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, you can contact the clotplay team through the following channels:

Live chat: Available 24/7 via the support icon on the clotplay platform, in Malay and English.

Support email:
[email protected]