Terms & Conditions clotplay

1. Definitions and Scope

In this document, "clotplay", "platform", "we" or "us" refers to the operator of the clotplay website, which operates under international licensing. "User", "member" or "you" refers to any individual who registers or uses clotplay services.

These terms and conditions ("Agreement") govern the contractual relationship between clotplay and each user who accesses or uses any part of the platform, including online slot games, live casino, sports betting, and all related services available through the clotplay website.

This Agreement is valid and takes effect as soon as you complete the account registration process or access any content on the clotplay platform, whichever occurs first.

2. User Eligibility

Use of the clotplay platform is limited to individuals who meet all of the following criteria:

• Aged 21 years or older at the time of registration;
• Located in a jurisdiction that does not legally prohibit or restrict online gambling;
• Not listed on any registered self-exclusion programme or gambling ban;
• Registering in their own name and not on behalf of a third party;
• Not using the platform for money laundering or financing of illegal activities.

clotplay reserves the right at any time to request eligibility verification from any user. Failure to submit the required documents within the specified period may result in the account being temporarily suspended or terminated.

3. Account Registration and Management

3.1 New Registration

Each user is only permitted to hold one active account. Registering multiple accounts under the same individual — whether using a different name, email address, phone number, payment method or IP address — is prohibited and may result in all related accounts being closed and any remaining balance returned to the platform operator.

3.2 Accuracy of Information

All information provided during registration and account updates must be accurate, current and complete. Users are fully responsible for ensuring their personal information is kept up to date through the account settings.

3.3 Password Security

Users are responsible for keeping their account passwords confidential. Any activity that occurs under your account is your responsibility, unless you have promptly reported unauthorised access to the clotplay support team.

4. Deposits and Withdrawals

4.1 Payment Methods

clotplay accepts deposits and processes withdrawals through the following payment methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, and cryptocurrency including USDT, BTC and ETH.

4.2 Transaction Limits

The minimum deposit is RM10 per payment method. The minimum withdrawal is RM100. There is no stated maximum withdrawal limit, subject to clotplay's internal review based on account activity.

4.3 Processing Time

Approved withdrawals are typically processed within 1 hour. The actual time depends on the payment service provider and the current status of account verification. Any delays beyond clotplay's control are not our responsibility.

4.4 Pre-Withdrawal Verification

clotplay reserves the right to request full identity verification before processing a withdrawal. This includes submitting proof of identity, proof of ownership of the payment method, and any supporting documents deemed necessary. This process is intended to protect users and ensure compliance with international financial regulations.

5. Bonuses, Promotions and Rewards

5.1 Welcome Bonus

clotplay offers a welcome bonus of 100% on the first deposit up to RM500. This bonus is subject to a wagering requirement of 10 times the bonus value received before bonus winnings can be withdrawn.

For example: a deposit of RM100 gives a bonus of RM100, making the total balance RM200. The wagering requirement is RM100 × 10 = RM1,000. For a deposit of RM1,200, the bonus is RM500, the balance becomes RM1,700, and the wagering requirement is RM500 × 10 = RM5,000.

5.2 General Promotion Terms

• Each promotion may only be claimed once per user, unless stated otherwise;
• Bonuses cannot be transferred between accounts;
• clotplay reserves the right to withdraw or modify the terms of any promotion with reasonable notice;
• Any attempt to abuse promotions will result in the cancellation of the bonus and possible account closure;
• Promotional offers may have expiry dates — check the details of each offer before claiming it.

5.3 VIP Programme

clotplay runs a four-tier VIP programme: Bronze, Silver, Gold and Platinum. Each tier offers a different weekly cashback rate — Bronze up to 0.2%, Silver up to 0.5%, Gold up to 0.8%, and Platinum up to 1.0%. Progression to a higher tier depends on your wagering activity and clotplay's internal assessment.

6. Game Rules

All games offered on the clotplay platform are operated using an independently audited random number generator (RNG) to ensure fair play. Game outcomes are final and cannot be disputed on the grounds of winning or losing alone.

Any technical disruption — including internet connection issues on the user's end — that occurs during a game session does not give rise to a claim for compensation from clotplay. However, if a disruption originates from clotplay's own systems, we will review and resolve any dispute fairly.

7. Prohibited User Conduct

Users are strictly prohibited from doing any of the following while using the clotplay platform:

• Using automation software, bots, or third-party scripts to influence game outcomes;
• Colluding with other users to manipulate betting outcomes or defraud clotplay;
• Registering or operating more than one account;
• Spreading offensive, threatening, or abusive content through support channels or platform forums;
• Using a clotplay account for any illegal activity, including money laundering;
• Attempting to access clotplay systems without authorisation or through hacking methods;
• Disclosing, selling, or transferring account credentials to a third party.

8. Intellectual Property

All content available on the clotplay platform — including website design, logos, icons, text, images, game software, and promotional materials — is the exclusive property of clotplay or its authorised licensors. Using, reproducing, modifying, or distributing any such content without written permission from clotplay is prohibited and may result in legal action.

These terms do not grant users any intellectual property rights over platform content, other than a limited licence to access and use the platform for personal, non-commercial purposes only.

9. Account Suspension and Closure

9.1 At the User's Initiative

Users may request account closure at any time by contacting the clotplay customer support team via live chat or email. The request will be processed subject to a review of the account balance and any outstanding wagering requirements.

9.2 At clotplay's Initiative

clotplay reserves the right to suspend or close any account with or without prior notice if:

• The user breaches any provision of this Agreement;
• There is suspicion of fraudulent activity or money laundering;
• The user fails to meet identity verification requirements;
• Instructions from a regulatory authority require the closure of the account.

9.3 Self-Exclusion

Users who need help managing their gambling habits may apply for temporary or permanent self-exclusion. Contact customer support to discuss the available options. Once self-exclusion is activated, clotplay will not accept any account review requests from that user during the specified period.

10. Limitation of Liability

clotplay provides this platform on an "as is" basis and makes no guarantees regarding its continuous availability, accuracy, or suitability for any particular purpose. To the extent permitted by applicable law, clotplay is not liable for any direct, indirect, consequential, or punitive losses arising from the use of the platform.

clotplay's total liability to any user under any circumstances shall not exceed the amount deposited by that user in the thirty (30) days preceding the relevant claim.

11. Amendments to Terms and Conditions

clotplay reserves the right to amend, modify, or update this Agreement at any time. Any changes will be communicated to registered users via email or in-platform notification at least seven (7) days before the amendment takes effect, except in urgent cases involving legal compliance or platform security.

Continued use of the platform after the amendment's effective date constitutes acceptance of the updated terms. If you do not agree with the amendments, you have the right to close your account before the effective date.

12. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the jurisdiction in which clotplay holds its licence. Any dispute arising from or in connection with this Agreement shall first be resolved through good-faith negotiation between the user and clotplay within thirty (30) days.

If a resolution cannot be reached through negotiation, the dispute may be referred to binding arbitration under the arbitration rules applicable in the relevant jurisdiction. The arbitration decision is final and binding on both parties.

For any enquiries regarding these terms and conditions, please contact our support team via 24/7 live chat or email at [email protected].